What to Expect

What happens after I schedule an appointment?

Once an initial appointment is scheduled, your therapist will email you our intake paperwork as well as information about our office.  You will also receive an appointment reminder via email 48 hours prior to your appointment.


What do I need to bring to my first appointment?

Please bring your completed intake paperwork and insurance card if you plan on using insurance benefits.


How long do sessions last?

Sessions typically last 45 or 55 minutes depending on your insurance provider.  If you are interested in having sessions longer than 45-55 minutes, please discuss whether or not this is an option with your therapist.


How frequently should I schedule a session?

You and your therapist will discuss your needs and your availability to determine the most appropriate frequency of therapy sessions.


Am I able to use my insurance benefits?

Services may be covered in full or in part by your health insurance or employee benefit plan.  If your therapist is not in-network with your insurance, you may still be able to use your out-of-network benefits.  We will provide a receipt that can be submitted to your insurance provider for potential out-of-network reimbursement.  If you choose to submit a claim to your insurance please be aware that insurance plans require a diagnosis.

Insurance plans accepted by Dogwood Counseling include Aetna, Blue Cross Blue Shield, Cigna, MedCost (not CBHA), Humana, and United Healthcare/Optum.  

**Please check the Meet Our Therapists page to determine which specific insurance plans our individual therapists accept**


How do I know what my insurance coverage is?  What will I owe for my sessions?

You can check your insurance coverage by asking your insurance provider the following questions:

  • Do I have outpatient mental health benefits?
  • Do I have a deductible and if so has it been met?
  • Do I have a copay and if so what is my copay?
  • How many sessions per year does my plan cover?
  • Is approval required from my primary care physician?

Your therapist will communicate your financial responsibility after the first session is billed to your insurance provider.


What forms of payment do you accept?

Full payment of fee (or co-pay/coinsurance) is to be paid at the time of service.  Payment can be made by cash or credit/debit card. Please discuss self-pay rates with your therapist.

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